All packages are sent via First Class Mail with tracking number but NO insurance. Please contact us first before placing your order for a quote on adding insurance to your package or upgrading to Priority Mail.

We are not responsible for lost ,damaged or delayed mail once the package has been collected by US Postal Service. International shipments can take longer since they have to go through customs, delays are out of our control.

If your package suffers any damages due to carrier misrouting or mishandling please contact the shipping carrier directly. Charming Damsel is not responsible for delays in order delivery due to inclement weather or any other service interruptions of shipping carrier and you must contact the carrier directly with any tracking questions. If your order tracking is showing delivered and you have not received the package please contact your local police department to file a report and contact the shipping carrier to file a claim. Charming Damsel is not responsible for lost or stolen packages that have been confirmed as delivered by shipping carrier.

In the event that  you entered the wrong address or incomplete address in the process of placing your order. Those packages usually, but not necessarily get sent back to us, if the order is returned to us by the US Postal Service and you would like us to re-ship your order, the customer is responsible for the new postage charges.

If you decide to cancel the order instead and not have it re-shipped, we will refund to the original form of payment and original shipping charges will not be refunded. Please note that your refund total will be less original shipping charges assessed for the initial order and less a 15% restocking fee. Any return shipping charges incurred in the case of a refusal will be deducted from the order total. Please keep proof of postage to facilitate claims should goods be lost in transit. Once shipments are received and inspected we will process the refund within 1-2 weeks.

If you refuse to accept shipment of your order, or you return any items, you will be assessed a 15% restocking fee.


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